Yesterday I wrote an email to a customer named Trish where I apologized profusely, took ownership of our mistakes, and explained we would do anything to correct the situation. I averted disaster two seconds before I sent it when I saw my typo in the first two words, “Dear Trash,”
— Sam Grittner (@SamGrittner) March 9, 2019
I worked 12 straight hours today and 3 really gay ones.
— Sam Grittner (@SamGrittner) August 12, 2013